Month: August 2021

Midwest Casino Wins Big with Evolv, Dramatically Improves Security with Significant Cost Avoidance and Reduction

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A casino in the midwestern United States that welcomes more than 2 million visitors each year selected Evolv Express® weapons detection screening. Where previously human security staff were required to monitor all doors, Evolv Express enabled this casino to achieve the following:  

  • Improve security at entry points without impacting the guest experience 
  • Leverage security analytics to determine where to allocate security staff 
  • Reduce expensive insurance premiums with weapons detection technology 
  • Reallocate security staff used for counting guests to more strategic work 

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution today.

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Evolv Express® Named 2021 New Product of the Year by Security Today

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Evolv Express Recognized as Leading Product Within the Pedestrian Security Entrances Category

  

Evolv Technology (NASDAQ: EVLV), the global leader in weapons detection security screening, has been named New Product of the Year in the Pedestrian Security Entrances category by Security Today.

Each year, The Security Today New Product of the Year Award honors the outstanding product development achievements of security equipment manufacturers whose products are considered to be particularly noteworthy in their ability to improve security.

“We are thrilled to be amongst these innovative companies who are dedicated to creating a safer world,” said Peter George, CEO of Evolv Technology. “For decades, venues have used 20th century technology to detect 21st century threats. In a world where experience matters greatly, visitors have had to wait in long lines, remove everything from their pockets and bags and walk through a system one-by-one. That is simply no longer acceptable or secure. With Evolv Express®, cutting-edge technology and artificial intelligence helps provide the highest levels of weapons detection while also improving the visitor experience.”

Evolv Express is recognized alongside 42 winners in categories across the security spectrum. For more information on the New Product of the Year award winners, visit www.securitytoday.com.

About Evolv Technology

Evolv Technology (NASDAQ: EVLV) is a leader in weapons detection for security screening, securing the world’s most iconic venues and companies. Our mission is enabling a better experience and better security for venues, creating a safer world to work, learn, and play by transforming physical security to make everywhere safer. We give sports fans, theme park visitors, concertgoers, shoppers, employees, students, and others peace of mind so that they can gather without fear of violence.  Our security screening has scanned more than 60 million people, second only to the Department of Homeland Security’s Transportation Security Administration (TSA) in the United States, and our technology combines powerful, advanced sensors with proven artificial intelligence (AI), security ecosystem integrations, and comprehensive venue analytics to reliably detect threats 10 times faster than traditional metal detectors.

Evolv Technology, and Evolv Express®, Evolv Insights™, and Evolv Cortex AI™ are registered trademarks or trademarks of Evolv Technologies, Inc. in the United States and other jurisdictions.

Forward-looking Statements

Certain statements in this press release may constitute “forward-looking” statements and information, within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995 that relate to our current expectations and views of future events. All statements other than statements of historical facts contained in this press release, including statements regarding the potential of the Evolv Express® security system are forward-looking statements. These statements involve known and unknown risks, uncertainties and other important factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements.  In some cases, these forward-looking statements can be identified by words or phrases such as “may,” “will,” “expect,” “should,” “could,” “anticipate,” “aim,” “estimate,” “intend,” “plan,” “believe,” “potential,” “continue,” “is/are likely to” or the negative of these terms or other similar expressions.

These forward-looking statements are subject to risks, uncertainties and assumptions, some of which are beyond our control. In addition, these forward-looking statements reflect our current views with respect to future events or our Company’s performance and are not a guarantee of future performance. Actual outcomes may differ materially from the information contained in the forward-looking statements as a result of a number of factors, including, without limitation the risk factors set forth under the caption “Risk Factors” in our proxy statement/prospectus, filed with the Securities and Exchange Commission (the “SEC”) on June 28, 2021, as updated by the risk factors disclosed in the section titled “Risk Factors” in our Form 8-K, filed with the SEC on July 22, 2021, and in our other documents filed with or furnished to the SEC. 

These statements reflect management’s current expectations regarding future events and operating performance and speak only as of the date of this press release. You should not put undue reliance on any forward-looking statements. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee that future results, levels of activity, performance and events and circumstances reflected in the forward-looking statements will be achieved or will occur. Except as required by law, we undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events.

 

New Product of the Year Award…More Industry Recognition

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Each year, Security Today presents awards for the best new products across a variety of categories. The winners are chosen by an independent group of experts. For 2021, I am proud to say, Evolv has been named as the 2021 New Product of the Year in the Pedestrian Security Entrances category. 

This is yet another important industry-wide recognition of our mission to create a safer world and set a new standard for physical security in the 21st century. Evolv Express® is the first and only weapons detection security screening system powered by advanced sensors and artificial intelligence to deliver a safer, fast, and friction-free experience for patrons. 

When you think about the category in which we were selected, Pedestrian Security Entrances, the first images that probably come to mind are metal detectors—and the long lines and laborious processes of patrons pulling out their phones, emptying their pockets, and walking one at a time through a threshold that is obtrusive and not at all welcoming. As we still grapple with a global pandemic, these images seem not only incongruous and out of touch; they’re frankly a security threat. 

Unfortunately, this outdated 20th-century metal detection technology has been the standard for Pedestrian Security Entrances for a long time—not because it is particularly effective, but because developing a better, modern replacement based on advanced software and digital technology has not been an easy task.  And being able to meet the standards of the professionals we work with using artificial intelligence and advanced sensors to detect weapons, took herculean efforts. The product works. That’s easy to say but difficult to back. We can. 

And now, more than ever, we need it. There were 452 mass shootings in the U.S. to date in 2021, according to the gun violence archive, surpassing 417 in all of 2019.  More venues and employers that never considered security screening technology are looking for solutions.  Airport and prison security is not the answer for the performing arts, casinos, schools, tourist sites, and places of worship.   

We’ve done the work, put in the time, collaborated with the best security professionals in the business (our customers) and we have built and delivered a new standard for weapons detection in the digital age. Not only can visitors walk right through at the pace of life, but they are better protected, and security professionals can redeploy their efforts to more pressing security concerns vs invasive bag checks.  

It is an honor to see our work and our vision capture the attention of industry leaders such as Security Today and its readers. As Security Today noted, their New Product of the Year Award “honors the outstanding product development achievements of the security equipment manufacturers whose products are considered to be particularly noteworthy in their ability to improve security.” 

Congratulations are in order to our dedicated team of engineers, who live their mission daily by transforming security to enhance everyone’s life. One more notable step on our journey to make the world a safer place to live, work, and play.   

Evolv Express Participates in U.S. Air Force Flightline Security Challenge

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Earlier this year, we were humbled to be awarded a contract with the U.S. Air Force (USAF) to explore opportunities to bolster national security through the deployment of our advanced weapons detection security screening systems. This contract was facilitated by AFWERX, a U.S. Air Force program designed to foster a culture of innovation within the USAF. Encompassing multiple programs, including the Air Force commercial investment group, AFVentures, the AFWERX is intended to circumvent bureaucracy and engage entrepreneurs in Air Force programs. 

I’m delighted to share that earlier this month Evolv was selected to participate in the AFWERX Flightline Security Challenge. The AFWERX initiative to revolutionize flightline operations is made up of three tracks targeted at leveraging the best technology and services to create an integrated USAF Flightline while improving security, driving resiliency and increasing agility. These three challenges are running concurrently but are focused on the separate topics below: 

  • Airfield Maintenance and Repair 
  • Flightline Security 
  • Aircraft Maintenance Operations 

Evolv is excited to participate in the Flightline Security Challenge today in Las Vegas. At the challenge, we’ll be demonstrating how Evolv Express® provides automated threat detection and visitor screening for flightlines. The best solutions from the Flightline Security Challenge will be invited to the showcase for Revolutionizing USAF Flightline Operations, where all teams will have the chance to collaborate with each other. Selected teams also have the opportunity for private meetings with evaluators and leaders across the Air Force and Department of Defense. 

We’re honored to be collaborating with the U.S. Air Force in its mission to protect our nation. By combining our team’s expertise in risk mitigation with innovative threat detection and weapons screening technologies, Evolv’s systems far exceed what’s possible from analog technologies and legacy approaches. We look forward to bringing these benefits to even more Federal and DoD customers. 

Communicating Our Mission to Wall Street and the World

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Opportunities don’t come along very often to join a company that is setting a new standard for its industry. Rarer still is a company whose mission is devoted to making people safer as they go about living their daily lives. As the new Vice President of Investor Relations for Evolv, it feels as if I am coming on at an important flex point in the company’s development.

We have just completed our initial public offering and are now listed on NASDAQ as “EVLV.” We have an opportunity to be more visible and to invest in doing the things necessary to take the company to the next level. You can feel the energy of the company, and the excitement, just by talking to our people and to our customers. We hope to generate the same enthusiasm and passion among our investors.

One of my most important roles is to make sure we are accurately communicating to Wall Street and the investment community the fundamentals of what we are doing, how we are doing and, in a broader sense, why we are doing it. That “why are doing it” aspect comes down to the mission and, frankly, that is one of the main reasons why I am here.

I am a mission-focused person, whether it’s working with the Boy Scouts of America, the Boston Chapter of the National Investor Relations Institute or every job I’ve ever had during my 20-plus-years as a leader of finance-driven investor relations programs for ground-breaking, category-leading technology companies. One of the first things that resonated with me when I spoke to the management team at Evolv is that this is a company that is doing truly important work.

These days, unfortunately, it is hard not to think about safety when entering an arena for a sporting event or a concert hall or, really, just about any venue where people gather. When you get in line at the metal detector to get inside, or hand your phone to a security guard, or put your valuables in a plastic container, it is a constant reminder of why these things are necessary.

However, when you think about it, the idea that these “precautions” are based on decades-old analog technology and standards feels so obsolete and out of place—particularly when you consider how dependent we are upon digital technologies for so many other aspects of our lives. You would think that our physical safety would be priority number one in the digital age. Fortunately the team at Evolv has – and does – prioritize physical safety.

The concept of a solution designed specifically to detect weapons and deliver a friction-free experience for patrons is setting a standard for safety that is innovative and necessary. The fact that the team at Evolv could not only conceive of this idea, but could actually build it, is somewhat awe-inspiring. The opportunity to be part of that team and communicate what we are doing to Wall Street and beyond is a source of pride and excitement. It’s a mission that this mission-focused guy can truly believe in.

Performing Arts Center Turns to Evolv Technology to Improve Customer Experience While Enhancing Security

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A well-known performing arts center on the east coast of the United States that hosts nearly 100 events each year, with capacity for approximately 2,700 guests, turned to Evolv Express® touchless security screening. As a result of deploying Evolv, the organization:  

  • Processed more guests, faster – scanning more than 9,000 people in the first month alone 
  • Virtually eliminated long security queues during pre-event “rush” periods to improve guest experience 
  • Improved the venue’s ability to detect weapons and other threats, finding more than 100 weapons 
  • Scaled the existing security team without hiring additional staff  

Read the case study to learn how you can start your journey to a more secure and customer-friendly security screening solution today.

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Evolv Technology Reports Strong Second Quarter Financial Results

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– Company Issues Full Year Revenue Outlook of 375% Growth in 2021 –

  • Q2 Revenue of $4.5 million, up 590% year-over-year
  • Q2 Total Contract Value (TCV) of $10.9 million, up 361% year-over-year
  • Begins Trading on NASDAQ following combination with NewHold Investment Corp.

WALTHAM, Mass. – Evolv Technology (NASDAQ: EVLV), the global leader in weapons detection security screening, today announced financial results for its second quarter ended June 30, 2021.

“We’re delighted to be reporting strong second quarter results which reflect the growing demand for our innovative approach to keeping venues safe,” said Peter George, Chief Executive Officer of Evolv Technology. “Our growth continues to be fueled by visionary security experts that are deploying Evolv Express in venues to improve their security posture and their visitors’ experience, while lowering their operating costs. Looking ahead, we believe that we are well positioned to extend our leadership in the weapons detection security screening market.”

Results for the Second Quarter of 2021

Total revenue for the second quarter of 2021 was $4.5 million, an increase of 590% compared to $0.6 million for the second quarter of 2020. Total Contract Value (“TCV”) of orders booked for the second quarter of 2021 was $10.9 million, an increase of 361% compared to $2.6 million in the second quarter of 2020. GAAP net loss for the second quarter of 2021 was $22.4 million, or $0.71 per basic and diluted share, compared to a GAAP net loss of $5.1 million, or $0.22 per basic and diluted share, for the second quarter of 2020. As of June 30, 2021, the Company had $10.0 million of cash and cash equivalents compared to $4.7 million at December 31, 2020. On July 16, 2021, the Company completed its previously announced business combination with NewHold Investment Corp., which raised approximately $385 million of cash for the Company which the Company intends to use for general working capital requirements and to fund the Company’s accelerating growth.

Results for the First Six Months of 2021

Total revenue for the first six months of 2021 was $8.5 million, an increase of 558% compared to $1.3 million for the first six months of 2020. TCV of orders booked for the first six months of 2021 was $20.2 million, an increase of 226% compared to $6.0 million in the first six months of 2020. GAAP net loss for the first six months of 2021 was $36.1 million, or $1.22 per basic and diluted share, compared to a GAAP net loss of $11.5 million, or $0.49 per basic and diluted share, for the first six months of 2020.

Company Issues Outlook for 2021

The Company today issued its full year outlook for TCV of orders booked and total revenue. The Company’s outlook is based on the current indications for its business, which may change at any time.

  • The Company expects the TCV of orders booked in 2021 to be in the range of $53 million to $55 million.
  • The Company expects total revenue in 2021 to be in the range of $20 million to $21 million.
  • The Company expects GAAP net loss per share to be in the range of $0.75 to $0.80 based on approximately 84 million weighted average diluted shares outstanding.

Company to Host Live Conference Call and Webcast

The Company’s management team plans to host a live conference call and webcast at 4:30 p.m. Eastern Time today to discuss the financial results as well as management’s outlook for the business and other matters. The conference call may be accessed in the United States by dialing +1.844.867.6169 and using access code 1400696. The conference call may be accessed outside of the United States by dialing +1.409.207.6975 and using access code 1400696. The conference call will be simultaneously webcast on the Company’s investor relations website, which can be accessed at http://ir.evolvtechnology.com. A replay of the conference call will be available approximately two hours after the call for a period of two weeks by dialing 1.866.207.1041 or +1.402.970.0847 and using access code 5737477 or by accessing the webcast replay on the Company’s investor relations website at http://ir.evolvtechnology.com. The Company has used, and intends to continue to use, the investor relations portion of its website as a means of disclosing material non-public information and for complying with disclosure obligations under Regulation FD.

About Evolv Technology

Evolv Technology (NASDAQ: EVLV) is the global leader in weapons detection security screening. Our mission is enabling a better experience and better security for venues, creating a safer world to work, learn, and play by transforming physical security to make everywhere safer. This enhances the visitor experience and improves weapons detection. We give sports fans, theme park visitors, concertgoers, shoppers, employees, students, and others peace of mind so that they can gather without fear of violence. Our security system, delivered as a SaaS-based offering, has scanned more than 75 million people, second only to the Department of Homeland Security’s Transportation Security Administration in the United States, and our technology combines powerful, advanced sensors with proven artificial intelligence (AI), security ecosystem integrations, and comprehensive venue analytics to reliably detect threats 10 times faster than traditional metal detectors. Evolv Technology, Evolv Express®, Evolv Insights™, and Evolv Cortex AI™ are registered trademarks or trademarks of Evolv Technologies, Inc. in the United States and other jurisdictions. For more information, visit https://evolvtechnology.com.

Forward-Looking Statements

Certain statements in this press release may constitute “forward-looking” statements and information, within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995 that relate to our current expectations and views of future events. All statements other than statements of historical facts contained in this press release are forward-looking statements. In some cases, these forward-looking statements can be identified by words or phrases such as “may,” “will,” “expect,” “should,” “could,” “anticipate,” “aim,” “estimate,” “intend,” “plan,” “believe,” “potential,” “continue,” “is/are likely to” or the negative of these terms or other similar expressions. These forward-looking statements are subject to risks, uncertainties and assumptions, some of which are beyond our control. In addition, these forward-looking statements reflect our current views with respect to future events or our Company’s performance and are not a guarantee of future performance. Actual outcomes may differ materially from the information contained in the forward-looking statements as a result of a number of factors, including, without limitation expectations regarding Evolv’s strategies and future financial performance, including its future business plans or objectives, prospective performance and opportunities and competitors, revenues, products and services, pricing, operating expenses, market trends, liquidity, cash flows and uses of cash, capital expenditures, and Evolv’s ability to invest in growth initiatives and pursue acquisition opportunities; the risk that the consummation of the business combination with NewHold Investment Corp. (the “Business Combination”) disrupts Evolv’s current plans; the ability to recognize the anticipated benefits of the Business Combination; unexpected costs related to the Business Combination; limited liquidity and trading of our securities; geopolitical risk and changes in applicable laws or regulations; the possibility that we may be adversely affected by other economic, business, and/or competitive factors; operational risk; risk that the COVID-19 pandemic, and local, state, and federal responses to addressing the pandemic may have an adverse effect on our business operations, as well as our financial condition and results of operations; litigation and regulatory enforcement risks, including the diversion of management time and attention and the additional costs and demands on our resources; our ability to successfully deploy the proceeds from the Business Combination; and the risk factors set forth under the caption “Risk Factors” in our proxy statement/prospectus, filed with the Securities and Exchange Commission (the “SEC”) on June 28, 2021, as updated by the risk factors disclosed in the section titled “Risk Factors” in our Form 8-K, filed with the SEC on July 22, 2021, and in our other documents filed with or furnished to the SEC.

These statements reflect management’s current expectations regarding future events and operating performance and speak only as of the date of this press release. You should not put undue reliance on any forward-looking statements. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee that future results, levels of activity, performance and events and circumstances reflected in the forward-looking statements will be achieved or will occur. Except as required by law, we undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events.

As Gun Violence Rises, Evolv Technology Improves Prevention by 50%

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Evolv Express 3.0 Disrupts Security Market Again with Enhanced Threat Detection

WALTHAM, Mass. – (Aug. 12, 2021) – Evolv Technology (NASDAQ: EVLV), the global leader in weapons detection security screening, today announced further advancements to its award-winning Evolv Express® security system. With 2021 on pace to be the most violent year in the country in two decades[1], visitors require better security. At the same time, security professionals and the venues they keep safe are under more and more pressure to find solutions that adequately address the problem. The industry-leading Evolv Express weapons detection screening system does not compromise the security of those visitors to improve their overall experience. Evolv Express 3.0 gives venues both better weapons detection for their security teams and a better experience for their guests.

Venues have a duty to ensure their visitors are safe, both while waiting to enter, and while inside the venue. We believe security is integral to visitors’ peace of mind, but twentieth-century metal detector technology complicates that experience for both visitors and security staff. Clogged security checkpoints create a threat to crowds outside of venues, while invasive wand and bag searches are no longer tolerated in the pandemic era. Managing the sheer volume of alerts from metal detectors often forces security and venue operations personnel to make the tough – and unsafe – choice between thoroughness and speed. Evolv Express aims to eliminate that trade-off by continuously improving the detection of threats, pinpointing where they are, and allowing security guards to focus on only the real threats.

Evolv Express leverages Evolv Cortex AI™, its artificial intelligence (AI) weapons detection algorithms to instantly detect and identify a person carrying a weapon without slowing the flow of visitors carrying their personal items, improving security at the speed and scale required to stay ahead of today’s threats. This innovative technology reduces unsafe crowding, lowers the risk for human error, and removes the tradeoff between keeping a venue safe and providing a good experience for visitors.

“As organizations around the world begin welcoming back visitors and employees, the era of metal detectors as a screening solution is no longer remotely adequate. Cultural and entertainment venues, as well as workplace enterprises, require a touchless security experience, without long wait lines or crowded conditions that create a health and safety risk,” said Peter George, CEO, Evolv. “Evolv delivers security built for the 21st century and we believe that the new enhancements to our system give visitors, security personnel, and business leaders peace of mind as they continue to address an alarming rise in violence as well as deal with the continuing health risks of COVID.” 

The enhancements announced today advance venue security and visitor experience in two distinct ways:

  • Improvements to Best-In-Class Weapons Detection:  Evolv’s best-in-class automated threat detection algorithms further reduce alarm rates, improving the system’s ability to reliably pinpoint and stop real threats. Visitor metrics and alarm rates, including historical rates at all levels of sensitivity help security professionals determine the most optimal flow of visitors, without compromising their security.
  • Extended Security Ecosystem Integrations: A new, one-tap “Request Assistance” feature instantly sends an SMS text and/or email to specified security staff members so teams can more urgently resolve situations where additional staff support is needed to address crowding, health issues, staff constraints, or escalated threat situations. Administrators can quickly and easily configure which personnel receives the request directly from the MyEvolv Portal.

For more information about Evolv Express, or to see a demo, visit our website.

About Evolv Technology

Evolv Technology (NASDAQ: EVLV) is a leader in SaaS-based weapons detection for security screening, securing the world’s most iconic venues and companies. Our mission is to enable a better experience and better security for venues, creating a safer world to work, learn, and play by transforming physical security to make everywhere safer. We give sports fans, theme park visitors, concertgoers, shoppers, employees, students, and others peace of mind so that they can gather without fear of violence.  Our security screening has scanned more than 60 million people, second only to the Department of Homeland Security’s Transportation Security Administration(TSA) in the United States, and our technology combines powerful, advanced sensors with proven artificial intelligence (AI), security ecosystem integrations, and comprehensive venue analytics to reliably detect threats 10 times faster than traditional metal detectors.

Evolv Technology, Evolv Express®, Evolv Insights™, and Evolv Cortex AI™ are registered trademarks or trademarks of Evolv Technologies, Inc. in the United States and other jurisdictions.

 

For more information, visit https://evolvtechnology.com.

 

Forward-looking Statements

Certain statements in this press release may constitute “forward-looking” statements and information, within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995 that relate to our current expectations and views of future events. All statements other than statements of historical facts contained in this press release, including statements regarding the potential of the Evolv Express® security system are forward-looking statements. These statements involve known and unknown risks, uncertainties and other important factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements.  In some cases, these forward-looking statements can be identified by words or phrases such as “may,” “will,” “expect,” “should,” “could,” “anticipate,” “aim,” “estimate,” “intend,” “plan,” “believe,” “potential,” “continue,” “is/are likely to” or the negative of these terms or other similar expressions.

These forward-looking statements are subject to risks, uncertainties, and assumptions, some of which are beyond our control. In addition, these forward-looking statements reflect our current views with respect to future events or our Company’s performance and are not a guarantee of future performance. Actual outcomes may differ materially from the information contained in the forward-looking statements as a result of a number of factors, including, without limitation the risk factors set forth under the caption “Risk Factors” in our proxy statement/prospectus, filed with the Securities and Exchange Commission (the “SEC”) on June 28, 2021, as updated by the risk factors disclosed in the section titled “Risk Factors” in our Form 8-K, filed with the SEC on July 22, 2021, and in our other documents filed with or furnished to the SEC. 

These statements reflect management’s current expectations regarding future events and operating performance and speak only as of the date of this press release. You should not put undue reliance on any forward-looking statements. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee that future results, levels of activity, performance and events and circumstances reflected in the forward-looking statements will be achieved or will occur. Except as required by law, we undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events.

 

Contacts

Media Contact:

Fitzgerald Barth

fbarth@evolvtechnology.com

 

Investor Contact:
Brian Norris
bnorris@evolvtechnology.com

 

How Evolv Express 3.0 Is Transforming Venue Security

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As the world reopens, physical security is top of mind for venue leadership and visitors alike. Venue security relies on a combination of people, processes, and technologies to prevent harmful weapons from entering. Different venues take different approaches to creating, maintaining, and improving security screening based on the unique needs of the organization and its visitors.  

But every venue has a common challenge: ensure a welcoming guest experience while preventing potential weapons threats from entering. To help address this need in the many ways venues implement security, Evolv recently launched its latest software update for Evolv Express®, Version 3.0. This version introduces new capabilities to advance threat detection, enhance existing venue security response time and protocols with integrated communications, and improve usability and mobility with an intuitive user experience and a wireless tablet option.  

Changing the Status Quo 

Balancing guest experience with the mandate to keep everyone safe is critical when making decisions about security personnel, processes, and technologies. While metal detectors are extremely good at alarming on any object that could be a threat, their user experience is less than ideal. They require people to separate from their bags and personal items, which result in repeat scans, and creates long lines. And in this post-pandemic era, requiring guards to handle personal items, or even wand and pat-down guests, can result in potentially unsafe personal contact. Certainly not the personal experience we all seek. 

In short, manually assessing everyone entering a venue is a burden on everyone involved, aggravating the very people that venues are trying to welcome in. Worse still, it creates new threats. Beyond just the health concerns of crowded lines and close personal contact, guards can become fatigued with manual checks due to so many false-positive alarms, putting them at higher risk of letting potential threats through. And long, tedious lines in unsecured areas create crowds that could become a soft target themselves: exacerbating the very threat conditions that venues are trying to avoid.  

Better Detection Improves Safety 

Balancing venue security with guest experience should never be a compromise. Evolv Express accelerates the way guests move through security checkpoints by leveraging advanced sensors, artificial intelligence (AI) algorithms, and camera technology to detect and visually pinpoint a potential weapon on a person’s body or baggage. It allows visitors to flow seamlessly into a venue at a normal walking pace while focusing guards’ efforts on quickly and efficiently resolving potential threats.  

The Evolv Express technology continuously improves with new releases, and the 3.0 release introduces yet another update to the detection algorithm. This update helps to refine false positive rates (“nuisance alarms”) without compromising the system’s ability to detect even the smallest weapons. 

Security Ecosystem Integrations Shorten Response Time 

Evolv Express is designed to integrate seamlessly with other venue technologies to ensure security teams are supported in their work using processes and protocols already in place. Unlike analog machines and manual methods, Evolv Express is designed to extend a venue’s security eyes and ears to the entryways with features like front-and-rear-facing cameras with available integrations into an existing Security Operations Center (SOC) or Video Management System (VMS).  

To these existing integration capabilities, Evolv Express Version 3.0 adds the newly-released “Request Assistance” feature. When a guard at an Evolv Express system needs to reach out across the existing extended security ecosystem—whether it’s for help from other team members, supervisors, or adjacent teams like law enforcement—Request Assistance adds a one-touch feature on the Evolv Express tablet that leverages your existing security processes and systems to send communications discreetly and instantaneously via SMS text or email. It automatically includes the location of the system requesting assistance, along with the option for a customized message from the team member in need.  

Request Assistance is easily configured in the MyEvolv portal by a system administrator to ensure that personnel staffing critical positions at a venue will be able to leverage existing security protocols for critical communications to get the help they need and better secure entryways, and guests, quickly.  

Usability Accelerates Threat Resolution 

Each Evolv Express tablet provides a targeted search capability when a potential threat is detected via an indicator on an image of the alerting individual, which shows the location of the threat from different vantage points and allows for the detection of multiple threats on the person or their baggage as they walk through the system. This visual alert only targets individuals with potential threats on their person—not everybody walking through—to streamline the work of your security personnel, allowing them to focus their efforts only on addressing and resolving potential threats.  

Visual alerts are delivered via a tablet user experience, and Evolv Express 3.0 introduces wireless tablets to add new options for system setup and ease of deployment. Wireless tablets create easier set-up and tear-down, increasing system mobility while improving the visual profile of the entryway. They also add new options for the physical configuration of systems, with easy ways to pair additional tablets when needed as visitor flow rates increase. Plus, an updated user experience on wired and wireless tablets for Evolv Express 3.0 modernizes the look-and-feel of the interface.  

Advancing Security with Each New Release 

In addition to continual improvements to threat detection, new integrations with adjacent security technologies, and an enhanced user experience, Evolv Express includes access to the web-based MyEvolv portal and Evolv Insights™ analytics. Insights automatically collects and surfaces metrics related to visitor arrival curves and alarm rates by location, date, and time all in one unified dashboard. By leveraging analytics to improve planning—along with new advancements in threat detection, integrated communications, and usability in Evolv Express 3.0— venues can transform the way they protect visitors from potential security threats.

The Exhilarating Mission of Customer Success

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When I joined Evolv a few months ago, I was immediately struck by how absolutely customer-centric the company is. Evolv has served its customers obsessively, which, in my experience, is what successful companies do, especially when they’re in start-up mode since every new customer becomes a potential reference to help land the next one. Now, as the company scales, we must focus on retaining that same level of intimacy and service that has become a very important differentiator for us.  

How will we do it?  Well, for starters, we’re building a new team of customer success managers who will work proactively and in partnership with our customers to ensure their success. It starts when we install the Evolv Express®, getting them onboarded, trained, leveraging all product capabilities, and guiding them through new releases or adjacent features as we continue to set a new standard in weapons detection screening. Our team is responsible for making sure customers are aware of what our systems can do and how they can best take advantage of them at their own venues.  

Another key priority for the Customer Success team is to formalize our “Voice of Customer” program. We’ll be regularly interviewing customers to solicit deep qualitative feedback on a number of topic/relationship areas to drive continuous improvement across Evolv. Customer feedback will inform product innovation, new solutions, relationship management and more. 

Now that I’ve settled into the job, I can tell you without hesitation that Evolv’s mission is my mission too—to transform security to enhance everyone’s life. There is something energizing in knowing that when I get up and go to work every day I, my team, and everyone at Evolv are truly helping to keep people safe. I’ve been fortunate to visit several customer sites already and have been inspired seeing Evolv Express “in action”: 

  • Going to a theme park or amusement park and seeing the smiles on kids’ faces and families going in and being confident that they are going to have a safer experience because of our product. 
  • Hearing firsthand from security guards about how Evolv Express makes their jobs easier, eliminating the need to physically handle bag after bag while delaying patrons from getting into their facility. 
  • Walking into a museum or venue with a high level of aesthetic beauty and realizing that our unobtrusive system at the entrance does not detract from that visitor’s first impression. 
  • Meeting the individual sponsors and champions across the Evolv customer base who chose Evolv because they have devoted their lives to safety and being awed by the passion and commitment they bring to their work. 
  • Feeling really proud seeing our system at NASDAQ, keeping employees and visitors like Evolv safe when we officially listed as “EVLV” on July 19th 2021. 

Throughout my career, I’ve always taken pride in customer engagement. I love being with customers, seeing and hearing directly how we are, and can, deliver value. I also love the behind-the-scenes work in building a strong operational framework of people, process, and technology to support our customers and their security and visitor experience objectives. Evolv has, and will, take an “outside-in” approach to fulfilling our mission.  

A sense of shared purpose is palpable throughout the company. Before I was hired, I was fortunate to spend time with our CEO Peter George and our founders, Anil Chitkara and Mike Ellenbogen. They are inspirational in their authenticity and long-term, baked-in desire to get this right. It makes you want to get up and go to work every day. It’s particularly exhilarating to realize that we are still near the beginning of fulfilling our mission of making the world safer, one customer at a time.