Category: Case Study

Lincoln Center for the Performing Arts Trailblazes Next-generation Security Screening with Evolv Express®

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The Lincoln Center for the Performing Arts in New York City is iconic in many ways and has blazed new trails ever since its first performance facility opened in 1962. With its popularity and acclaim only building over the years, the need for a customer-friendly security technology that does not compromise security grew. A number of venues have a seating capacity of over 1,000, which meant significant wait times and queues would form at security screening before the start of performances. When searching for such technology back in 2017, they couldn’t find one. Until Evolv Technology came along with its first touchless security screening product – The Evolv Edge®. Lincoln Center became our first customer and their feedback and patience were fundamental to the later development of the Evolv Express and where we are today as a company. Through implementing Evolv Express, Lincoln Center was able to achieve the following and more:  

  • Eliminated ingress queues to load guests into venues before show start times
  • 70% reduction in false positives
  • Continuously leverage analytics to improve efficiency and efficacy

Lincoln Center – A Trailblazer for the Performing Arts

Witness how the Lincoln Center is elevating their security posture using the Evolv Express.

Hear From Our Co-Founders On Our Relationship With Lincoln Center

Watch Evolv Co-founders Mike Ellenbogen and Anil Chitkara and Director Danny Mulligan tell the story of our first customer – The Lincoln Center!

Read the case study to learn about how Lincoln Center elevates their security posture with Evolv Express and the timeline of our partnership as our first customer.

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Download the infographic to see a snapshot view of the Lincoln Center’s goals and outcomes to learn how you can do the same.

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View more of our case studies on our resources page here.

Denver Performing Arts Center Complex Marries Security and Patron Experience with Evolv Express® Systems to Produce an Unforgettable Show

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The Denver Performing Arts Complex is an impressive set of venues. Sitting on a 12-acre campus of 7 theaters and multiple event spaces in the heart of downtown Denver, the Arts Complex is home to four esteemed arts institutions—Colorado Ballet, Colorado Symphony, Denver Center for the Performing Arts, and Opera Colorado. There, the traditional magnetometers the Arts Complex employed for security screening were intrusive—which negatively impacted the patron experience. Lori Garza, the former Patron Services Manager at the Arts Complex, and now a Customer Success Manager at Evolv, first saw an Evolv Edge® system in March 2019 and was excited about its potential. Fast forward, to when the Evolv Express® was installed, it enabled the Arts Complex to reduce the number of false positives dramatically. And implementing the Express, enabled them to achieve the following:  

  • Screen around 1,000 patrons in 15 minutes before show start times
  • Improve the experience of security personnel managing ingress security screening
  • Eliminate security screening queues

Case Study Video

Watch how Denver Performing Arts transforms guest experience while improving security with Evolv Technology

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution today.

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View more of our case studies on our resources page here.

Champaign Unit 4 School District Builds Trust with Students While Increasing Safety By Leveraging Evolv Express® System

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One year ago, Valarian Couch was hired as the CIO at Champaign Unit #4 Schools in Champaign, Illinois and given a joint charter—overseeing the district’s IT infrastructure and operations, and managing the district’s physical security. Couch and the school board elected to have all of the students at Central High School pass through a walk-through metal detector in early October. “We literally had some students waiting in line for two hours,” he recalls. “The line went around the block with some students missing their first two classes of the day.” He knew this was not going to work out. “I did my research and identified Evolv as the answer,” he says. “The Evolv Express® completely changes this negative perception into a positive one of trust. It is time for us to enter into the 21st century, and the Evolv Express and its integration points with other security capabilities is an important facilitator of this trust.” By implementing the Evolv Express, Champaign District 4 Schools were able to:

  • Reduce 50%-plus false alarm rate with walk-through metal detectors to 5% without any compromise of detection
  • Sustain always-on weapons detection and screening without any security queues
  • Enhance security by integrating Evolv into video security management system and cybersecurity infrastructure

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution at your school today.

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View more of our case studies on our resources page here.

Fayette County Schools Deploy Evolv Express® Systems to Foster a Safe and Respectful Learning Environment

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“We are committed to fostering a learning environment where our students feel safe and respected. We proactively pursued the GiveEvolv program on the premise that it would serve as a key enabler of this mission,” said Gary Hough, Superintendent of Fayette County Schools. Hough also wanted to find a solution that would enable Fayette County Schools to screen students, staff, and visitors for threats when entering school facilities. On previous occasions, and only in severe crises, some of the high schools in the district had used hand-held metal detectors to search students for weapons upon their arrival in the morning. “We knew these weren’t a viable option,” says Katie Keffer Hayes, the Principal at Oak Hill High School, which has around 1,100 students. “We had long queues pile up at our entrances, which were a threat themselves, and many of our students missed their first period of classes. Metal detectors simply are not a viable option for schools.” They then applied for the GiveEvolv Grant – which aims to grant schools with a fully funded Express system and subscription for 4 years. The GiveEvolv board selected Fayette County Schools, concluding they had found the perfect inaugural candidate for the program. By implementing the Evolv Express, Fayette County Schools were able to:

  • Eliminate lines for students waiting to pass through security screening
  • Reduce secondary security check alarms from around 40% to less than 10%
  • Bolster security of students and staff to promote a learning environment

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution at your school today.

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View more of our case studies on our resources page here.

With Evolv Technology, Nasdaq MarketSite Experience for Clients and Guests Becomes More Efficient

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The guest experience at MarketSite is critical, but the safety and security of guests are just as vital. Managing these two often juxtaposed requirements is not an easy undertaking. Ken Kuhn, the head of Operational Security at Nasdaq knows this challenge well. “We have CEOs from some of the biggest companies in the world coming to MarketSite,” he notes. “It was not a good look to push them through the magnetometer and x-ray machine, followed by having them turn their pockets inside out and remove all of their items from their bags. We aspire to ensure that our guests’ first experience at a Nasdaq facility is a positive one.” Kuhn goes on to say “When the Evolv Express® system came out, it did exactly what we wanted” and through implementing the Express they were able to:

  • Create a great security ingress experience for employees, clients, and client guests
  • Eliminate security queues for entry into MarketSite
  • Avoid adding security staff while scaling the business

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution today.

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View more of our case studies on our resources page here.

Urban Hospital Turns to Evolv Technology to Address Threats to ER Staff and Patient Safety

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Facing an uptick in workplace violence and a hospital staff fearful for their own safety, an urban hospital in a large U.S. city hired a new Director of Public Safety who was given the charter to improve safety for hospital staff, patients, and visitors. At the time, the hospital had basic security systems and processes in place. “We were very short-staffed and had a lot of open positions,” the Director of Public Safety says. The Director also went on to say that they’ve “been waiting years for someone to invent a technology where you can just freely walk through the concealed weapons detector without needing to empty out your pockets and take everything out of your bags as part of the screening process”. The hospital landed on the Evolv Express® for weapons detection, and through implementing us was able to:

  • Detect 7 handguns and 9 knives in less than 40 days
  • Achieve rapid deployment window while training all hospital security staff (30-plus officers) to manage it
  • Enable ER nurses and doctors—and hospital staff in general—to feel relieved and able to focus on patient care versus concern over their safety

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution in healthcare today.

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View more of our case studies on our resources page here.

Mercedes-Benz Stadium Makes Guests and Staff Feel Like They Are Walking into a Friend’s House with Fan-friendly Security Screening

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When Mercedes-Benz Stadium in Atlanta, Georgia opened in 2017, fan experience was at the very center of its design. Since then, the stadium is known for its state-of-the-art look, with the world’s largest scoreboard, over 4,000 miles of fiber optics connections, and more. “Our objective is to make attending events at Mercedes-Benz Stadium feel like you’re walking into a friend’s house—to a place you belong or even own,” notes Karl Pierburg, Chief Technology Officer at AMB Sports and Entertainment, the parent company of the Atlanta Falcons, Atlanta United, and Mercedes-Benz Stadium. In 2019, the security team embarked on an initiative to enhance the Mercedes-Benz Stadium guest experience further by transforming arrival and entry and landed on Evolv Technology. Through implementing Evolv Express, Mercedes-Benz Stadium was able to achieve the following and more:  

  • 90%+ of fans express satisfaction with ingress experience, a 3x improvement.
  • Went from an average of 40% of people being flagged for secondary bags checks to 6% to 12% with Express.
  • Dramatically improved security staff experience, morale, and retention.

Case Study Video

Watch how Mercedes-Benz Stadium Makes Guests and Staff Feel Like Secure with Fan-friendly Weapons Screening

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution in stadiums today.

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Download the infographic to see a snapshot view of the stadium’s goals and outcomes to learn how you can do the same.

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View more of our case studies on our resources page here.

Spartanburg, South Carolina School District 6 Enhances School Safety With Free-Flow Weapons Detection Powered by Evolv Express®

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The Spartanburg, South Carolina District 6 School District prides itself on being forward-thinking and progressive. Its unwavering commitment to its students and local community doesn’t stop with academics. Keeping its students and staff safe from threats is also a top priority for the district. Dr. Mark Smith who has served the district for 24 years as a teacher, principal, and administrator said “We’ve all witnessed the tragedy of school shootings over the years, and it is our worst nightmare.” Smith and other members of the team started vetting walk-through metal detectors as an option, and for many reasons landed on Evolv. Through implementing Evolv Express, Spartanburg School District Six was able to achieve the following and more:  

  • Completed average bagcheck in less than 20 seconds by pinpointing the potential area of the weapon in real-time.
  • Sustained always-on weapons detection and screening without any security queues.
  • Ensured student safety with weapons detection and screening while getting them to their classrooms on time.

Case Study Video

Watch how Spartanburg, South Carolina School District 6 Enhances School Safety With Free-Flow Weapons Detection Powered by Evolv Express®

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution in schools today.

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Download the infographic to see a snapshot view of the schools goals and outcomes to learn how you can do the same.

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View more of our case studies on our resources page here.

Tennessee Titans Turn to Evolv to ‘Get Obsessed’ About Fan Ingress Experience

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Staffing shortages and protocols associated with COVID-19 have created numerous challenges related to fan ingress at sports stadiums across the country, including at Nissan Stadium. The Business Operations team for the Tennessee Titans knew they need to make a change – and fast. Adam Nuse, VP of Business Operations for the Tennessee Titans said, “We started off wanting to address customer service, but we ended up scratching that and went directly to being fan obsessed. When Evolv appeared on our radar, it fell right in line with what we were trying to do from the standpoint of creating a fan-obsessed environment.” By enabling Evolv Express® the Titans were able to achieve the following:  

  • Doubled fan ingress satisfaction scores from 2.3 to 4.6 (out of 5.0)
  • Reduced security staff required to manage entry points from 280 to 94
  • Extended security perimeter 100 feet – catching 254 prohibited objects before they got to the security gate within a 3-game period

Case Study Video

Watch how the Tennessee Titan’s are “Getting Obsessed” over the fan experience with Evolv

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution in the sports industry today.

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View more of our case studies on our resources page here.