Tag: Healthcare

With Sunday’s 91 Academy Awards now in the rearview mirror, water cooler talk around the countryturns to awards season takeaways. The majority of these conversations may focus on big winners, surprise snubs, and jaw-dropping fashion, but at Evolv, physical security is the main topic of discussion.

Hollywood’s awards season, held annually between October and February, culminates in a series of televised award shows. Each year, millions of people across the globe settle in to watch the year’s leadingactors, writers, musicians, and artists gather to be recognized for outstanding contributions to their industries. Venues hosting the biggest industry shows may change year-to-year but regardless of location, awards season has always been a time for Hollywood to put its most glamorous side on display — from onstage presenters and performers, to celebrity-packed audiences, red carpets, and after parties.

The polished and glamorous Hollywood environment displayed during these award shows may appear perfect, but that’s hardly reality. Any large event held at a public venue generates potential security threats. Despite the glitz and glamour, events like the Emmys or Oscars have similar physical security concerns to those of concert halls, sports stadiums, and airports around the globe.

Threats don’t discriminate

While celebrities and those in the entertainment industry can sometimes seem “untouchable,” they are not immune from the fact that any popular venue can be a potential target for active shooters and terrorists. Threats today don’t discriminate based on popularity, wealth, appearance, or talent. For venues, physical security concerns are universal, regardless of whether celebrities or the general public will be in attendance.

Modern security systems should protect all people regardless of the type of venue or event. Evolv’s customers include entertainment venues, airports, stadiums, corporations, hospitals, large scale events, and landmarks worldwide. For example, the Kravis Center, a performing arts venue in West Palm Beach, uses the Evolv Edge to ensure its audiences, artists, and staff members remain safe, while providing patrons with the best customer experience possible.

Security fit for the red carpet

Traditional security systems often detract from the aesthetic of the environments in which they’re used. The use of metal detectors, for example, requires guests to line up single file, dump out the contents of pockets and bags, and walk through the dated technology, only to be patted down later by a security guard. While it may be amusing to consider someone like Lady Gaga being patted down by security guards on the red carpet and forced to empty personal items from her clutch, this scenario accurately depicts the problem with using outdated security systems for red carpet events.

Fortunately, Evolv solutions use the latest AI and machine learning technology to enable frictionless, seamless, and effective security that can be modified to blend into all types of environments, including the red carpet. 

Be on the lookout

Many celebrities are faced with people who have the ability to do them harm, such as known stalkers, over-exuberant fans, or pesky paparazzi. The manual screening methods that traditionally have been used to identify such people require guards to memorize tens, if not hundreds of faces prior to the event, and have proven to be inconsistent and ineffective.

Facial recognition technology has significantly improved the ability of security teams to identify unwanted persons at large-scale events such as award shows. Because facial recognition technology, like Evolv’s Pinpoint, enables an event or venue to input images of people to “be on the lookout for,” guards are able to identify potentially dangerous guests almost immediately.

While this technology is ideal for diffusing threats before they occur, it provides other potential benefits too. Evolv Pinpoint’s ability to input images of people can be utilized for expected guests as well, enabling red carpet staffers to appropriately greet their A-list guests upon arrival. Facial recognition tech can ensure everyone feels like an award winner.   

Everyone, whether a celebrity at the Golden Globes or a family attending a major league baseball game, has the right to be safe. By deploying the most advanced screening capabilities, public venues can address a variety of threats, scenarios, and potential targets, so that no matter the event, guests and the overall guest experience are protected.

I recently sat down with Mike Ellenbogen, our CEO and co-founder. We discussed his career path, what’s to come in the security industry in 2019 and Mike’s advice for aspiring entrepreneurs. See what Mike had to say.

Melissa Cohen: Mike, you have a lot of experience launching new companies and building something from the ground up based on a new idea. You did this with both Evolv and your previous company. Can you tell us about an accomplishment that shaped your career?

Mike Ellenbogen: Absolutely. I love building things and always have. I had a eureka moment that triggered the inception of my first company, Reveal Imaging. After new legislative requirements for airport security screening were put in place following September 11, I realized it made sense to employ smaller, less expensive systems and connect them together via a network of PCs. We rethought the way checked baggage was screened in the U.S., considering the total cost of the systems as opposed to just the cost of the technology. Ultimately, Reveal Imaging was acquired by Science Applications International Corporation (SAIC) in August 2010. I’m immensely proud of the work that team did and grateful for the experience – it’s really helped shape who I am today and is what motivated me to keep going and start Evolv.

MC: Based on your extensive experience in the security business, what do you think makes a good CEO in the industry?

ME: There needs to be an inclination to push beyond the conservative approach that is so common in the security industry. There are plenty of businesses out there with the “same old” security technology that’s been around for decades. I like to push the envelop and ensure that my company is offering something that solves a problem while also surprising and delighting. I think it’s important that a security industry CEO sees the world that can be rather than replicating what’s already out there or being happy with the status quo.

MC: What’s the biggest challenge you’ve faced in building either of these businesses and how did you overcome it?

ME: The core technology at both companies was/is really complicated – millimeter wave imaging is a challenging field, so is Artificial Intelligence (AI). Of course, you have to have technology that works in order to have repeatable and reliable customers that you can pursue. Leading an emerging technology company and inventing fundamentally new technology, there’s inherently a lot of pieces you have to glue together. It’s daunting and the success of the company is reliant on a deep understanding of the physics of the real world and how to appropriately push the boundaries of electronics and processing.

With any new technology or applications, there is also a steep learning curve among your teams. An engineer may be familiar with the technology, but not with the application. On that note, another challenge is finding the kind of people that can help move the physical security technology industry forward. We look for people with credibility, who have energy and creativity, and can also help move the needle.

MC: What are some of the biggest trends and themes you’ll be watching for in the security industry in 2019?

ME: We’ll definitely see further integration of AI and facial recognition into more security technologies and applications. Disparate AI capabilities will need to be packaged in a way that is more useful for customers in 2019. We’ll also see an increase in compute power at the edge, for example, more compute power within security cameras rather than via a central/integrated service. And, I know people have been saying this outside of the security industry for years, but we’re going to see expanded use of the cloud and Software as a Service (SaaS) within security technologies. While this has already started, some major shifts in this space are coming.

MC: Let’s do some rapid-fire, fun questions. How would you describe your leadership style?

ME: I like to think I present a vision of what could be to get people behind that vision – you need people to believe in the vision to engage them in getting there. Considering I’m focused on solving problems in a new way, I also recognize that it’s important for me to surround myself with people who are optimistic but real.

MC: What is your top productivity hack?

ME: I live my life multi-threaded, which I think is just another way of saying that I’m always trying to be efficient. I do a lot of different things in parallel. For example, I turn the coffee pot on before I get ready for work so that it’s ready when I leave. I take pride in maximizing my time like this.

MC: What piece of advice would you give your younger self?

ME: I always wanted to run a company and invent something – this desire was within me from a very young age. I would tell myself you need time to see the opportunities in the market, so find an industry you really love, make it your own, and word incredibly hard at it.

MC: What motivates you?

ME: Every day I’m motivated by the vision that the technology we’re working on is important and helping to save lives. As I mentioned before, I also love building new things and, in doing so, helping to bring success to the people around me.

MC: What best practices can you share for future leaders who are looking to start a business?

ME: It’s all about the people. Whatever your path, you’ll be spending a lot of time in the trenches with them, so you better like them. And of course, expect the unexpected!

Security screening technology is often measured by three factors – detection, alarm rates and throughput. At the macro level, these three metrics give a broad sense of whether or not a device will improve an overall security process. However, these three pieces don’t tell the whole story. Two other factors, closely tied to throughput, flesh out the overall security trade space. They are “touch rate” and “divestiture.”

• The traditional factors – detection, alarm rates and throughput.

• The five “must consider” factors – detection, alarm rates and throughput, along with touch rate and divestiture.

Only when the entire set of factors is considered as a whole, can the effectiveness and efficiency of the device be evaluated. In today’s world where physical security screening has become the “norm” in more and more of the places we gather, the latter two factors become increasingly important — to find a purpose-built device and the right process.

The age-old adage “there are two sides to every coin” speaks volumes. While “throughput” is important to security operators, it’s the combination of throughput, touch rate, and divestiture that matters to your customer.

With this is mind, when the U.S. Department of Homeland Security’s Transportation Security Administration (TSA) created the TSA Precheck Program, the focus was specifically on two things beyond detection: 1) touching people less and 2) letting them leave everyday items on or in their pockets and in bags. While “throughput” wasn’t the central tenant of the program, it was believed that doing the first two things for a growing population of travelers would ultimately speed up throughput for all travelers.

When the program was created its authors wondered whether these two things would be material enough to make a difference in the physical screening experience. More than half a decade later, there is a clear differentiation between the highly customer-focused TSA Precheck practice and “regular” screening, underscoring the point that customers place high value on an improved experience.

Customer experience matters.

Not all customer environments will be the same; each will have slightly different objectives. Some will be in high threat locations; others will not. Regardless of the customer or their venue, the following things will always ring true. First, your physical screening system must detect threats at a high level and with limited alarms. Second, your physical screening system must do this in a way that keeps people moving, minimizes physical touching and allows them to walk at their pace without losing control of their belongings. Finally, in a world of limited or shrinking budgets, your system must be able to deliver efficiencies – either in terms of hard budget savings or repurposed security resources.

If you’re reading this blog, it’s possible that you’re implementing a comprehensive security screening solution for the first time. Or, perhaps, you’ve already implemented something in response to growing threats over the past decade. In either case, I encourage you not to start at square one. Why not learn from the organization that has been the face of post 9-11 security for almost two decades? Certainly, the TSA has made mistakes. And, thankfully, they have also made significant advances. You can learn from both, and you don’t have to spend a decade to do it.

Consider the five factors discussed above and evaluate your overall security process through a customer lens. Is the technology in your current process, or the one you are considering, purpose built to meet today’s security concerns while also preserving the culture, look, and feel of your venue? If it isn’t, you have options. There will always be two sides to this coin, but there are ways to ensure that both shine for decades to come. Contact us to find out how.

Note: To underscore the importance of the customer experience, I highlighted the tangible changes to TSA Precheck screening. It’s important to acknowledge the foundation of the program is built on the concepts of trust and access, and the public’s willingness to share personal information for the benefit of this streamlined screening experience.